Find solutions to common problems or get help from a support agent. Learn how to manage the account you use to access your work or school email and files. Hotmail is now Outlook.com, and to sign in, you'll need your Microsoft account username and password. A Microsoft account gives you access to all of your Microsoft products and services with just one logi


Outlook has a hard limit of 50GB per OST, decrease the period of e-mails that get cached, delete the cache, and re-run the sync. If it is lower than 50 GB, you may have too many sync issues in which case you must delete the cache and re-run the sync, you can clear sync issues and test before deleting the cache. If you have a Google, Yahoo! Mail, iCloud, IMAP, or POP3 account, check the settings in the advanced mailbox settings to make sure they're configured to your email provider's specificatio


To learn more, see About admin roles in the Microsoft 365 admin center. For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues. For your protection, Microsoft must verify your identity before you can proceed with resetting your password. You must be a password administrator to perform these step


Make sure that you have entered the correct Office 365 username and password. Make sure that network access to the Microsoft servers is not blocked. Check the firewall on your computer, the router, and DNS configuration. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Microsoft Microsoft 365 App


See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve microsoft 365 fix issues Microsoft Office 365 problem


If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office. If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installe


You'll be asked for the SkypeID or names of contacts on their account. If you use Skype to call mobile or landline phones, you'll also be asked for some of those along with details about a recent Skype purchase. You'll be asked questions that are specific to the account you're trying to recover. If you're not sure, guessing is ok—wrong answers don't count against you. When you get to a question that lets you "add more," fill in as much information as you are abl


If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office update


If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser. If your computer can't install the full desktop version of Office because your computer doesn't meet the system requirements, you can try using Office Online in your computer's browser. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows P


The tool will ask you to enter microsoft 365 fix issues the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself. If you used the account with any of the products and services below, expand a section to see more information on questions that can be aske