servicenow course in hyderabad A cutting-edge, cloud-based tool called ITSM (IT Service Management) was created to streamline, automate, and digitise the provision of IT services. ITSM, which is based on the robust ServiceNow Platform, gives businesses a centralised way to handle the whole lifecycle of IT services, from issues and incidents to requests and modifications, all while adhering to ITIL (Information Technology Infrastructure Library) best practices.